ERA Cascais — Agência Imobiliária em Cascais

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"It pains me to write this review, but I feel it is my duty to warn any prospective or current customers about the ethics and business practices of this company. This situation dates back to the summer of 2024. My wife and I had found a house in Cascais and were eager to negotiate a deal. After explaining our conditions to the estate agent, particularly that we were finalizing the sale of our house in the UK, we were assured—in a calm and confident manner—that to demonstrate our interest in the house, we would need to make a deposit of €2,500. However, we were explicitly told not to worry because the deposit was fully refundable if our sale fell through. Over the following three weeks, we kept the state agent fully informed of the situation, making it clear that our UK buyers were having second thoughts. We emphasized that until our own sale was secured, we could not proceed with a formal contract that required an additional payment of nearly €50,000. Throughout this period, the estate agent remained reassuring, repeatedly stating that as long as we kept him updated, the agency (ERA) would refund the deposit in full should our sale fall through. Unfortunately, our sale did collapse, and I immediately informed the state agent. At first, my messages were ignored. After persistent follow-ups, he finally responded, claiming that a refund would only be issued if we provided a document from the bank confirming that we could not obtain a loan due to insufficient funds caused by the failed sale in the UK. Despite providing the official documentation requested, the estate agent completely stopped responding to my messages. Two weeks later, I received a call from the agency manager, who informed me that they would not refund the deposit, alleging that the money would instead go to the seller. At this point, it was clear we had been deceived. After much insistence, we were only able to recover half of the deposit. This is not how a professional business should operate. It is deeply disappointing that an agency claiming to provide trusted services would rely on deceptive and manipulative tactics to sustain itself. My wife and I strongly urge extreme caution when dealing with this agency and handing over your money. This experience has left us disheartened and has completely shattered our confidence in buying property in Portugal."

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"Tres maivaise experiance pour ma part , Ont faire confiance a des grandes enseigne et c est les pires .."

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"We just completed a home purchase through ERA and worked with Miguel Mota Alves who was fantastic. Throughout the transaction, Miguel was always available, great communication and made sure our concerns were always answered. His English is perfect and made sure we were clearly comfortable with everything, as this is our first real estate deal in Portugal. We will be sure to use him again on our next deal."

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