CENTURY 21 — Real Estate Agency in Torres Vedras

"Tivemos o privilégio de contar com o José Júlio como consultor imobiliário na venda do Búzios, e o balanço não poderia ser mais positivo. Desde o primeiro momento, destacou-se pela sua sobriedade, equilíbrio e experiência, aliados a uma forma de estar afável e educada que tornaram todo o processo muito mais tranquilo. É um profissional pragmático, orientado para os objectivos, e que aplica na perfeição o princípio de que um bom negócio só o é verdadeiramente quando é bom para todas as partes envolvidas. Reorientou-nos na adaptação ao mercado com clareza e honestidade, interiorizou os nossos objectivos e valores pessoais, e foi guiando-nos nas escolhas com uma visão que nunca perdeu o foco. Cada etapa do processo foi acompanhada com enorme transparência e rigor. Mais do que um consultor, revelou-se um verdadeiro parceiro, confiável, empenhado, e com uma capacidade notável para construir relações próximas e saudáveis entre todos os intervenientes. Foi, sem dúvida, a chave para o sucesso da conclusão do negócio. O seu trabalho não terminou na venda. O acompanhamento no processo de transmissão foi exemplar, e temos a convicção de que esta parceria tem ainda muito potencial para crescer."

"Dear Century 21 Representative, I am writing to express my extreme disappointment and dissatisfaction with the subpar service I received from your agency and special from your agent Paulo Florindo. I had two contracts with Century 21: one for renting my property and another for selling it . The rental process was protracted, taking several months to secure a tenant, which resulted in significant financial losses. Furthermore, your agent failed to properly vet the tenant's creditworthiness, leading to persistent late payments and four months of unpaid rent, totaling €5200 . Additionally, the property sustained considerable damage when the tenant vacated ( photo of bathroom attached below). Your agency also provided inaccurate information regarding the property's condition, stating it was 'very well maintained,' when in reality, false information had been provided. Moreover, the sales contract was handled inefficiently, with no viewings for nearly six months, from October 2024 to March 2025, due to the property being advertised on social media with incorrect addresses ( proof on the photos below) . Throughout this process, I was consistently assured by Agent Paulo Florindo that he would handle the situation, but his inaction and lack of results were alarming. Due to the problematic payment issues and the stress caused by the tenant's actions, I was forced to accept the first offer, which resulted in a reduction of more than 10% of the original price. I regretfully accepted this offer and reduced the price by €46,000. An offer was accepted in June, and my husband and I traveled from Australia to Portugal for the signing of the sale contract. However, Century 21 failed to finalize the sale, resulting in losses exceeding €10,000. Due to your agency's unprofessional work, I was forced to hire a lawyer to complete the sale, incurring additional costs of €6,000. Given the subpar service and significant financial losses totaling €20,000, I question whether your agency deserves the full commission paid. I would appreciate it if you could consider providing compensation for these losses. Sincerely, Elena"

"Desaconselho veementemente esta agência a qualquer pessoa. A agência e o agente Paulo Florindo, da Century 21, não cumpriram o contrato que assinei para proteger os meus interesses. Apesar de ter pago € 26.000 em comissão, eles negligenciaram a minha representação, tanto perante o inquilino quanto perante o comprador. Como resultado, sofri um prejuízo total de € 100.000. Estou extremamente decepcionado com os serviços pouco profissionais que recebi e espero que outros evitem esta agência e procurem uma empresa idônea que proteja os interesses dos seus clientes. I strongly advise against recommending this agency to anyone. The agency and Agent Paulo Florindo from Century 21 failed to fulfill our contract, which was signed to protect my interests. Despite paying €26,000 in commission, they neglected to represent my side, neither with the tenant nor the buyer. As a result, I incurred a total loss of €100,000. I am extremely disappointed with the unprofessional services I received, and I hope others will avoid this unprofessional agency to find a reputable one that protects clients' interests."

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"We had a fantastic experience with João Pinto. He gave us great guidance and is an excellent communicator. He helped us find our dream property and helped us to negotiate a very favorable price. He supported us through the contracts and deed transfer processes and was very patient with all of our many questions. João is a true professional."

"A loja mais, mais linda acima e abaixo de Lisboa."

"Profissionalismo e competência"

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"This Agency it’s a joke not professional at all I contact Dinis Fernandes and after we spoke we arrange a visit for the property I went there at the time we decided and him didn’t show up after calling him many time without any answer or text not even an apology message I decided to give one other chance and I contact him again and only after he send me a text with some excuse I finally visit the house and when he arrived after to be 30 min late he didn’t say anything not even introduce himself Just opened the door. I was feeling really uncomfortable and he seems like didn’t want to be there I was interesting in that property and I asked what documents he needed and he said just send me your passport and payment And I did At the end after 15 days still waiting for some answers after shared with him my personal details Just wasted money, time and energy Not recommend it"